Service

Pre-sales service

1. Demand survey

In addition to our existing products, our professional team will communicate with you in depth to understand your production needs, process requirements and expected goals, and provide you with personalized solutions. We will conduct a detailed assessment of your working environment, site conditions, etc. to ensure that the recommended mechanical equipment can be perfectly adapted.

2. Scheme design

-Based on the survey results, we will carefully design the most optimized equipment configuration plan for you, including equipment model, quantity, layout, etc. Provide detailed scheme description and technical parameters so that you can clearly understand every detail.

3. Product display and demonstration

Invite you to visit our production base and showroom to inspect the production process and operation of the equipment on site. If necessary, we can arrange an on-site equipment demonstration for you to experience the performance and ease of operation of the equipment firsthand.

4. Technical consultation

Our technical experts are always available to answer your questions about equipment performance, technical characteristics, application areas, etc. Provide the latest industry information and technology development trends to help you make wise decisions.

In-sales service

1. Order tracking

Once you place an order, we will establish a dedicated order tracking system for you to provide you with real-time feedback on the progress of the order. Ensure that the equipment is produced and delivered on time and in quality.

2. Installation and commissioning

Send an experienced installation and commissioning team to your site to carry out professional and efficient equipment installation and commissioning. During the installation and commissioning process, provide preliminary training for your operators to ensure that they understand the basic operation and maintenance points of the equipment.

3. Training services

Provide comprehensive equipment operation training, including theoretical knowledge explanation and practical operation drills. The training content covers daily operation of the equipment, troubleshooting, safety precautions, etc., to ensure that operators can use the equipment proficiently and safely.

4. Acceptance service

Conduct the acceptance of the equipment with you to ensure that the performance indicators of the equipment meet the contract requirements. If any problems are found, solve them in time until you are satisfied.

After-sales service

1. Warranty service

-We provide a quality assurance period of [specific duration] for the equipment we sell. During the warranty period, we will provide free repair and replacement of parts for equipment failures caused by non-human factors.

2. Maintenance support

Set up a 24-hour after-sales service hotline to respond to your maintenance needs at any time. For emergency failures, we will arrive at the site within [promised time] to handle them.

3. Spare parts supply

Establish sufficient spare parts inventory to ensure that the spare parts you need can be provided to you in a timely manner. Provide genuine original spare parts for a long time to ensure the stable operation of the equipment.

4. Technology upgrade

Continuously pay attention to the development of industry technology and provide you with technical upgrade services for equipment to keep your equipment at the leading level.

5. Regular return visits

Regularly return visits to understand the use of the equipment and your satisfaction. Collect your opinions and suggestions and continuously improve our service quality.

We always adhere to the service concept of "integrity-based, customer-centric", and are committed to providing you with all-round and high-quality services, so that you can use our mechanical equipment without worries.